Shipping Policy
We aim to provide customers with a smooth, reliable, and transparent shipping experience.
By placing an order on our website, customers agree to the following Shipping Policy.
1. Order Processing
Orders are typically processed after successful payment verification and order confirmation.
Processing times may vary depending on product availability, supplier handling, operational workflow, weekends, public holidays, or technical processing requirements.
2. Estimated Delivery Times
Estimated delivery times are provided for customer convenience only and are not guaranteed.
Major cities: approx. 3–5 business days
Remote areas / provinces: approx. 5–7 business days
Approx. 10–15 business days depending on destination, customs processing, courier operations, and transit conditions.
3. Delivery Delays
Shipping and delivery delays may occasionally occur due to:
- Courier or logistics issues
- Customs inspections
- Supplier delays
- Weather conditions
- Road closures
- Public holidays
- International transit disruptions
- Technical interruptions
- Operational limitations
- Payment verification delays
- Circumstances beyond reasonable operational control
Customers acknowledge that estimated delivery times may occasionally extend under such conditions.
4. Tracking Information
Tracking information may be provided where available.
Customers understand that tracking updates may occasionally experience delays, synchronization issues, temporary interruptions, or limited visibility depending on courier systems and operational factors.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses, phone numbers, and delivery details during checkout.
We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete customer information.
6. Failed Deliveries & Unclaimed Orders
If a delivery attempt fails due to customer unavailability, incorrect information, refusal to accept delivery, or failure to cooperate with courier services, re-delivery or additional shipping charges may apply where applicable.
7. Third-Party Shipping Services
Shipping and logistics services may be handled through third-party courier companies, suppliers, fulfillment providers, or operational partners.
We are not responsible for courier-related delays, customs actions, external operational disruptions, or third-party logistics issues beyond our reasonable operational control.
8. Technical & Operational Interruptions
Occasionally, technical interruptions, hosting issues, payment gateway delays, tracking synchronization problems, or operational disruptions may temporarily affect order processing, tracking visibility, or shipping updates.
We will make reasonable efforts to resolve such issues professionally where practically possible.
9. Agreement
By placing an order on this website, customers acknowledge and agree to this Shipping Policy.